Ever heard the saying, “ask and you will receive?” Well, that’s exactly what you need to do if you want the best mobile phone deal. Whether you’re looking for a new phone contract or you’re hoping to avail a significant discount off your monthly fees, there are things you can do to ensure you’re always getting the best end of the deal.
Haggling, unfortunately, is not a natural skill for many. But don’t worry, you don’t have to be an expert to get it right. All you really need to do is call customer service and keep these tips in mind for a successful haggle.
Know what you want
Before calling customer service, it’s imperative to know and understand what you want to get out of the call. Do you want additional data or do you want a significant chunk cut off from your bill? Either way, the trick to a good haggling is to your carrier know that you are ready to say goodbye and look for a cheaper deal elsewhere unless, of course, they offer you one.
Be friendly and polite
Just because you’re the customer doesn’t mean you have to epitomize the mantra that you’re always right. Rather than project an aggressive or know-it-all tone, you need to lay it low by being friendly and polite instead. Like with anything else in life, politeness comes a long way. Your customer service representative is likely to entertain you pleasantly when you’re pleasant from the get go.
Be prepared to buy
You are likely to get a significant cut in your phone bill if you let the representative know that you’re ready to buy right there and then if needed. In general, discounts are offered when you buy a service that you need in the first place in exchange for savings that can add up to a significant amount over time.
It’s not all the time that you’ll get what you want. Before a customer service representative can agree with what you want, there are other factors to consider. It wouldn’t hurt to consider the next best option in case you don’t get the £10 discount you wanted off your monthly phone bill. You could probably try for additional allowances for your data or inclusive minutes. Either way is still a good deal all in all.
Use scripts if needed
If this is your first time trying out your haggling skills, you might want to use scripts. Since you’re talking on the phone, the other person won’t really see if you have any notes on hand. Just make sure that when you do use haggling scripts, you sound confident and sure of what you’re talking about. Practicing your lines before making will surely help a lot.
Be open to walk away
While the aforementioned haggling etiquette usually work like a charm, there are instances when the offer may not be good enough. If this is the case then it may be better to walk away. Again, flexibility is very important here. You need to keep an open mind without losing on the goal. Remember that at the end of the day, what you want is a better deal on your phone contract. If you feel like you’re being shortchanged after all the haggling, walking away is the next best step. Other carriers may, after all, have better and cheaper deals that await you.